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Police Advice and Safety Guidance on Cold Callers Cold callers can be genuine, but unfortunately some use doorstep visits to pressure residents into paying for unnecessary work, purchasing poor-quality goods, or handing over personal and banking information. Criminals often target elderly or vulnerable people, but anyone can become a victim. How to Stay Safe✅ Think Before You Open the DoorAlways check who is at the door before opening it.Use a door viewer, window, video doorbell, or door chain where available.Do not feel pressured to open the door to someone you do not know.✅ Ask for IdentificationGenuine callers should carry identification and be willing to wait while you verify it.Contact the company directly using a trusted telephone number, not one provided by the caller.Be cautious of individuals claiming to be from utility companies, local authorities, or charities without prior notice.✅ Never Feel PressuredCriminals often use urgency or scare tactics to encourage immediate decisions.Do not agree to work, purchases, or services on the doorstep.Never hand over cash or make bank transfers to someone who has approached you unexpectedly.✅ Protect Personal InformationDo not provide bank details, passwords, PIN numbers, or personal information to uninvited callers.Be wary of anyone asking to enter your property to discuss financial matters.Common Cold Caller ScamsCold callers may claim: Your roof, driveway, gutters, or garden urgently need repairs.They have leftover materials from another job and can offer a discounted rate.They are collecting for charity without official identification.They need access to your property to check utilities or carry out inspections.In many cases, work may be unnecessary, poor quality, or never completed despite payment being taken. If You Feel SuspiciousYou should: Close the door and end the conversation.Do not engage in lengthy discussions.Contact a trusted friend, family member, neighbour, or carer for advice.Report suspicious behaviour to the police via 101.If you believe a crime is in progress or feel threatened, call 999 immediately.Protecting Vulnerable NeighboursLook out for elderly or vulnerable neighbours who may be targeted by doorstep criminals. If you notice suspicious callers operating in your area: Make a note of descriptions, vehicles, registration numbers, and the direction of travel where safe to do so.Report concerns to the police.Encourage neighbours to use approved traders and seek multiple quotes before agreeing to any work.RememberStop. Think. Check. Legitimate businesses will not pressure you into making immediate decisions at the doorstep. If in doubt, keep the door closed and seek independent advice. If you see suspicious cold callers in your community, please report it to police on 101. In an emergency, or if you feel threatened, always call 999. | 
